Retail Customer Service - Full Time Customer Experience Manager

Michaels Stores; Riverhead (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Full Time Customer Experience Manager to enhance customer satisfaction and drive store performance. This role involves leading a dedicated team, managing front-end operations, and ensuring compliance with company policies. You will have the opportunity to execute in-store events and initiatives while fostering a customer-centric environment. Join a company that values team wellbeing and offers comprehensive benefits, including health insurance and paid time off. If you thrive in a dynamic retail setting and are passionate about customer service, this position is perfect for you.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Assist Store Manager in ensuring compliance and accountability.
• Train, coach, and develop customer experience team members.
• Provide excellent customer interactions and support.

Skills

Retail Management

Customer Service

Team Leadership

Cash Handling

Inventory Management

Job description

Retail Customer Service - Full Time Customer Experience Manager

Join us to apply for the Retail Customer Service - Full Time Customer Experience Manager role at Michaels Stores.

Position Overview

Store - LI-RIVERHEAD, NY

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Responsibilities

1. Assist Store Manager in ensuring adherence to SOPs and company policies, ensuring compliance and accountability.
2. Follow all front-end policies; achieve KPIs and manage team performance.
3. Plan and execute in-store events and class programs.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash handling, inventory, and onboarding processes.
7. Train, coach, and develop customer experience team members.
8. Serve as Manager on Duty (MOD).
9. Provide excellent customer interactions and support.
10. Participate in truck unloading, stocking, and other operational tasks.
11. Cross-train in Custom Framing sales and production.
12. In stores without a Framing Manager, lead delivery of custom framing solutions.

Qualifications and Skills

Retail management experience preferred. Ability to remain standing, lift heavy items, and work flexible hours including nights and weekends.

Physical and Work Environment

• Ability to stand long periods, move throughout the store, and perform physical tasks.
• Work in climate-controlled and outdoor environments as needed.

Compensation

Base pay range: $17.50 - $23.00 per hour.

Additional Information

At Michaels, we prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, and discounts. We are an Equal Opportunity Employer committed to inclusion and accessibility. For accommodations, contact Customer Care at 1-800-642-4235.