Part Time Customer Experience Manager

Michaels Stores; Huntington Station (NY); On-site; USD 100,000 - 125,000; Part time

Job summary

A leading retail company is seeking a Part Time Customer Experience Manager to enhance customer satisfaction and manage store operations. This role involves leading a team, ensuring compliance with policies, and providing exceptional customer service. Ideal candidates will have retail management experience and a passion for creativity.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to stand for long periods and move throughout the store.
• Regular bending, lifting, reaching, and stretching.

Responsibilities

• Manage front-end operations and expectations.
• Lead the omnichannel processes and maintain store recovery standards.
• Train and coach the customer experience team.

Skills

Customer Service

Leadership

Retail Management

Job description

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores

2 days ago Be among the first 25 applicants

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores

Get AI-powered advice on this job and more exclusive features.

Store - N. HUNTINGTON

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in leading adherence to SOPs and Company programs to ensure compliance; ensure execution of policies and standards; hold team accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve KPIs and manage team to meet their KPIs
3. Plan and lead class and in-store events according to Company programs
4. Lead omnichannel processes
5. Manage shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Support inventory processes including RTV and ASN activities
8. Assist with onboarding new team members
9. Train, observe, and coach the customer experience team; participate in performance management; support talent development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact respectfully with others; remain positive in difficult situations; promote organizational values; serve as a role model
12. Acknowledge customers, assist with product location, and provide solutions
13. Participate in truck unloading and stocking to ensure standards and budget adherence
14. Cross-train in Custom Framing sales and production
15. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience Required

• Retail management experience preferred

Physical Requirements & Work Environment

• Ability to stand for long periods
• Ability to move throughout the store
• Regular bending, lifting, reaching, stretching; lifting heavy boxes; using ladders
• Assistive accommodations available upon request
• Work involves public retail setting, some outdoor work, and work hours including nights, weekends, and early mornings

Applicants in the U.S. must meet legal requirements. Compensation range: $18.25 - $23.30

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer committed to inclusion and accessibility. Reasonable accommodations are provided upon request. Contact: Customer Care at 1-800-642-4235.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Other
• Industry: Retail