Retail Customer Service Associate II: Front-End & Merch

Dollar Tree, Inc.; East Lansing (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistant Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. is hiring a Customer Service Associate II to assist with daily store operations, merchandising, and customer service. You will be cross-trained to support the cash register and front-end duties as needed, ensuring a clean, welcoming shopping environment for customers across shifts.

Responsibilities include unloading freight, stocking, cleaning, and handling transactions with accuracy. The role requires physical stamina, strong communication, and a commitment to high standards

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail or similar environments preferred.
• Ability to follow instructions and interpret operating documents.
• Must be able to lift 30–50 lbs and perform frequent standing and movements.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem-solving and decision-making skills required.
• High level of integrity required.
• Proficiency in basic math for cash accounting required.

Responsibilities

• Receive merchandise, unload trucks, and process freight safely.
• Merchandising and stocking as needed.
• Maintain cleanliness including bathrooms, floors, trash and areas.
• Maintain a positive, safe, and respectful environment with customers and staff.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Integrity

Basic math

Physical ability

Education

High school diploma or equivalent

Tools

Cash register operation

Job description

Dollar Tree, Inc. is hiring a Customer Service Associate II to assist with daily store operations, merchandising, and customer service. You will be cross-trained to support the cash register and front-end duties as needed, ensuring a clean, welcoming shopping environment for customers across shifts.

Responsibilities include unloading freight, stocking, cleaning, and handling transactions with accuracy. The role requires physical stamina, strong communication, and a commitment to high standards