Retail Customer Service Associate II — Cross-Train

Dollar Tree Stores INC; West Valley City (UT); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC in West Valley City, Utah is seeking a Customer Service Associate II who brings a positive, friendly disposition, and a readiness to get things done. You will help with daily store operations, merchandising, and customer support, and you will be cross-trained to handle cash register duties as needed.

This position emphasizes safety, teamwork, and accurate cash handling. A high school diploma is preferred; prior retail or service experience is valued.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.
• High level of integrity is required.
• Proficiency in basic math for cash accounting is required.

Responsibilities

• Assisting with the daily operations of your assigned store, from merchandising to supporting customers.
• Will be fully cross-trained to support the cash register and able to switch to front-end duties as needed.
• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards.
• Merchandising and stocking as needed.
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Managing sales transactions while working assigned cash register.
• Maintaining security of cash and protecting company assets.
• Other duties as assigned*.

Skills

Customer service

Relationship management

Communication skills

Organizational skills

Problem-solving

Integrity

Math for cash handling

Teamwork

Cash handling

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC in West Valley City, Utah is seeking a Customer Service Associate II who brings a positive, friendly disposition, and a readiness to get things done. You will help with daily store operations, merchandising, and customer support, and you will be cross-trained to handle cash register duties as needed.

This position emphasizes safety, teamwork, and accurate cash handling. A high school diploma is preferred; prior retail or service experience is valued.