Retail Customer Service Associate

Follett Corporation; Newark (NJ); On-site; USD 17,908 - 30,307; Full time

Job summary

Follett Higher Education in Newark, NJ is hiring a Team Member to deliver exceptional customer service. You will greet customers, assist with store inquiries, handle calls, and process purchases at the POS with safe money handling.

The role involves stocking and pricing items on the sales floor and supporting the training of new team members. A High School Diploma or equivalent and 0–3 years of experience are typical requirements.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and direct callers as needed.
• Ring up purchases using the POS system and follow safe money handling procedures.
• Assist with training new team members and keep the sales floor stocked and priced.

Skills

Customer service

POS system

Cash handling

Communication

Education

High School Diploma

Job description

Follett Higher Education in Newark, NJ is hiring a Team Member to deliver exceptional customer service. You will greet customers, assist with store inquiries, handle calls, and process purchases at the POS with safe money handling.

The role involves stocking and pricing items on the sales floor and supporting the training of new team members. A High School Diploma or equivalent and 0–3 years of experience are typical requirements.