Customer Service & Retail Cashier – Team Member

Follett Higher Ed Group, LLC; Norton (MA); On-site; USD 17,000 - 31,000; Full time

Job summary

Follett Higher Education in Norton, MA is seeking a Team Member to deliver friendly, efficient service at the store. You will greet customers, assist with inquiries, ring up purchases, and help keep shelves stocked.

This role requires safe money-handling, proper pricing, and supporting training for new staff. You’ll work closely with the team to maintain a clean, welcoming environment and ensure a positive checkout experience for every customer.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and/or direct callers.
• Ring up purchases using the POS system.
• Use safe money-handling procedures and secure transaction practices.
• Assist with training new team members.
• Ensure the sales floor is fully stocked and items priced properly.

Skills

Customer service

Education

High School diploma

Job description

Follett Higher Education in Norton, MA is seeking a Team Member to deliver friendly, efficient service at the store. You will greet customers, assist with inquiries, ring up purchases, and help keep shelves stocked.

This role requires safe money-handling, proper pricing, and supporting training for new staff. You’ll work closely with the team to maintain a clean, welcoming environment and ensure a positive checkout experience for every customer.