Retail Customer Service Associate

FedEx Office; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Associate who excels in delivering exceptional customer experiences. This role involves utilizing consultative skills to understand and anticipate customer needs, recommend products, and ensure smooth operations in a fast-paced retail environment. You will be responsible for managing customer orders, providing accurate pricing, and maintaining a clean and safe store. Join a team that values quality and operational excellence, where your contributions will help shape the customer experience and drive success.

Qualifications

• 6+ months of specialized experience in a retail environment.
• Excellent communication skills and ability to work independently.

Responsibilities

• Deliver positive customer experiences by understanding needs and recommending solutions.
• Handle complex orders and maintain a clean store environment.

Skills

Customer Service

Communication Skills

Consultative Skills

Project Management

Cash Handling

Education

High School Diploma or Equivalent

Job description

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Position Summary

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This role requires knowledge in print, signs & graphics, and shipping, including taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. Responsibilities include operating various equipment, managing projects and supplies, and completing tasks based on priority.

General Duties and Responsibilities

(This list is not all-inclusive)

People

• Follow instructions from supervisors and assist team members
• Assist in training store staff

Service

• Demonstrate consultative behaviors to understand customer needs
• Recommend appropriate products and services
• Ensure customer problems are resolved promptly
• Handle complex orders and provide accurate pricing
• Prepare goods for shipping and operate related equipment
• Maintain a safe, clean store environment

Profit

• Handle customer data confidentially
• Process transactions accurately, including cash handling
• Maintain and repair equipment and supplies
• Display products and signage properly
• Prevent errors and waste
• Complete financial paperwork and assist with reports

Self-Management

• Perform multiple tasks efficiently
• Seek opportunities to improve skills
• Operate independently with minimal supervision
• Adhere to company standards and policies

Minimum Qualifications

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent communication skills

Essential Functions

• Stand for entire shifts
• Lift up to 55 pounds
• Perform physical activities like bending and twisting
• Communicate effectively with customers and team members
• Work in a fast-paced environment under pressure
• Maintain attention and concentration
• Report regularly and support store hours

Preferred Qualifications

Pay and Additional Details

FedEx Office emphasizes quality, customer experience, and operational excellence. Employees are encouraged to suggest process improvements and support quality initiatives.

FedEx Office is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available upon request by contacting [e-mail].

Applicants with criminal histories will be considered consistent with applicable laws.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Printing Services