Retail Customer Service Associate

FedEx Office and Print Services; Fort Mill (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company where you can thrive as a Store Consultant, delivering exceptional customer experiences in a dynamic environment. This role involves utilizing your consultative skills to understand customer needs, providing solutions in print, signs, graphics, and shipping. You'll be responsible for managing store activities, ensuring a clean and organized environment, and contributing to a culture of quality and diversity. If you're eager to improve your skills and work independently while supporting a team, this opportunity is perfect for you!

Qualifications

• At least 6 months of specialized experience in customer service.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Deliver outstanding customer service and resolve issues promptly.
• Prepare goods for shipping and operate related equipment.
• Assist in training store staff and follow supervisor instructions.

Skills

Customer Service

Communication Skills

Consultative Skills

Project Management

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in print, signs & graphics, and shipping, and is responsible for taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. They operate and maintain various equipment, manage projects, stock materials, and complete tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is not exhaustive)

People

• Follow supervisor instructions and assist team members
• Assist in training store staff

Service

• Demonstrate consultative behaviors to understand customer needs
• Provide expertise in printing, signs, graphics, and shipping
• Deliver outstanding customer service and resolve issues promptly
• Take complex orders and provide accurate pricing
• Prepare goods for shipping and operate related equipment
• Maintain a safe, clean, and organized store environment

Profit

• Handle customer data carefully and process transactions accurately
• Maintain equipment and supplies for optimal performance
• Display retail products properly and prevent errors and waste
• Complete financial paperwork and assist in reporting
• Adhere to company policies and legal requirements

Self-Management

• Perform multiple tasks efficiently
• Seek opportunities to improve skills
• Operate independently with minimal supervision
• Follow all company standards and policies

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• At least 6 months of specialized experience
• Excellent communication skills

ESSENTIAL FUNCTIONS:

• Stand for entire shift and lift up to 55 pounds
• Perform bending and twisting activities
• Communicate effectively with customers and team members
• Work under pressure in a fast-paced environment
• Maintain attention and work with minimal supervision
• Maintain regular attendance and support business hours

Additional Notes:

FedEx Office promotes a quality-driven culture, encourages process improvements, and supports diversity and inclusion. Reasonable accommodations are available for qualified individuals with disabilities. Employment decisions are made without discrimination, considering all qualified applicants including veterans and those with criminal histories, in compliance with applicable laws.