Retail Customer Service Associate

FedEx Office and Print Services; Framingham (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Store Consultant to enhance customer experiences through expert knowledge in printing, signs, graphics, and shipping. In this dynamic role, you will engage with customers, take orders, and provide tailored solutions while ensuring a clean and organized store environment. This position requires strong communication skills and the ability to manage multiple tasks efficiently. Join a team that values customer satisfaction and offers opportunities for personal and professional growth.

Qualifications

• Excellent communication skills and customer service experience.
• 6 months of specialized experience in a retail environment.

Responsibilities

• Deliver a positive customer experience through consultative skills.
• Operate printing and binding equipment while managing store activities.

Skills

Customer Service

Communication Skills

Consultative Selling

Problem Solving

Education

High School Diploma or Equivalent

Tools

POS Systems

Printing Equipment

Binding Equipment

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains various equipment, manages projects and retail supplies, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES

(This list is representative and not exhaustive)

People

• Follow supervisor instructions and assist team members
• Assist in training store staff

Service

• Demonstrate consultative behaviors to understand customer needs
• Provide expertise in printing, signs & graphics, and shipping products
• Ensure outstanding customer service and resolve issues promptly
• Take complex orders, provide accurate pricing, and prepare items for shipping
• Operate printing, binding, and related equipment
• Maintain a safe, clean, and organized store environment

Profit

• Handle customer data confidentially and manage documents carefully
• Process transactions accurately using POS systems
• Maintain and repair equipment and supplies
• Display retail products and signage properly
• Prevent errors and waste, and complete financial paperwork

Self-Management

• Perform multiple tasks efficiently
• Seek opportunities to improve knowledge and skills
• Operate independently with minimal supervision
• Adhere to all company standards and policies
• Perform other duties as needed

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• At least 6 months of specialized experience
• Excellent communication skills
• Meet all employment qualifications at hiring

ESSENTIAL FUNCTIONS

• Stand for entire shift, excluding breaks
• Lift up to 55 pounds
• Perform bending and twisting activities
• Communicate effectively with customers and team members
• Work effectively under pressure in a fast-paced environment
• Maintain attention and focus for extended periods
• Work with minimal supervision
• Maintain regular attendance and support business hours

Additional qualifications, pay details, and company policies are outlined in the original description. FedEx Office is an equal opportunity employer and provides accommodations for qualified individuals with disabilities.