Retail Customer Service Associate

FedEx Office and Print Services; Brookline (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Store Consultant who excels in delivering exceptional customer service. In this role, you will utilize your consultative skills to understand customer needs and recommend suitable products and services. You will be responsible for managing orders, operating equipment, and ensuring a clean and safe store environment. This position offers an excellent opportunity to develop your skills in a fast-paced setting while contributing to a quality-driven culture that values diversity and supports individuals with disabilities.

Qualifications

• 6+ months of specialized experience in a customer-facing role.
• Excellent communication skills to engage with customers effectively.

Responsibilities

• Deliver a positive customer experience by understanding needs and providing solutions.
• Operate printing and binding equipment while maintaining a clean store environment.

Skills

Consultative Skills

Customer Service

Communication Skills

Project Management

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains equipment, manages projects, stocks materials, and completes tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

This list is not exhaustive and may include other duties as assigned.

People

• Follow supervisor instructions and assist team members in store functions.
• Assist in training store team members.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Provide expertise in printing, signs & graphics, and shipping; recommend appropriate products/services.
• Ensure outstanding customer service by anticipating needs and resolving problems quickly.
• Take complex orders, provide accurate pricing, and assemble parcels for shipping.
• Set up and operate printing and binding equipment.
• Maintain a safe, clean, and orderly store environment.

Profit

• Handle customer data confidentially and process transactions accurately.
• Stock and maintain equipment and supplies.
• Display retail products and signage properly.
• Prevent errors and waste proactively.
• Complete financial paperwork and assist with reporting.
• Follow operational, legal, HR, safety, and security policies.

Self-Management

• Perform multiple tasks simultaneously.
• Seek opportunities to improve knowledge and skills.
• Operate with minimal supervision.
• Adhere to all company standards and policies.
• Perform other duties as required.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• 6+ months of specialized experience.
• Excellent communication skills.

ESSENTIAL FUNCTIONS:

• Stand during entire shift.
• Lift up to 55 pounds.
• Perform bending, twisting, and effective communication.
• Work under pressure in a fast-paced environment.
• Maintain attention and work with minimal supervision.
• Report regularly and maintain consistent attendance.

Additional Notes:

FedEx Office promotes a quality-driven culture, supports diversity, and provides accommodations for qualified individuals with disabilities. For inquiries about accommodations or legal considerations, contact [e-mail].