Retail Customer Service Associate

FedEx Group; Worcester (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Store Consultant who excels in delivering exceptional customer service and has a knack for consultative selling. This role involves engaging with customers, understanding their needs, and providing tailored solutions related to printing, signs, graphics, and shipping. You will play a vital role in managing store operations, processing transactions, and ensuring a clean and organized environment. If you thrive in a fast-paced setting and are passionate about helping customers, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of specialized experience in a customer-facing role.

Responsibilities

• Deliver positive customer experiences by anticipating needs and providing solutions.
• Operate various equipment and manage store activities effectively.

Skills

Customer Service

Communication Skills

Consultative Selling

Order Management

Equipment Operation

Education

High School Diploma or Equivalent

Tools

POS Systems

Printing Equipment

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. They will operate various equipment, manage projects and supplies, and complete tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

This list is not exhaustive and may include other duties as assigned.

People

• Follow supervisor instructions and assist team members in store functions.
• Assist in training store team members.

Service

• Demonstrate consultative behaviors to understand each customer’s needs.
• Provide expertise in printing, signs & graphics, and shipping, recommending appropriate products and services.
• Ensure an outstanding customer service experience by anticipating needs and finding solutions.
• Resolve customer problems promptly and satisfactorily.
• Take complex orders, provide accurate pricing, and assemble parcels for shipping.
• Operate printing, binding, and related equipment using customer media and documents.
• Maintain a safe, clean, and organized store environment.

Profit

• Handle customer data and documents confidentially.
• Process transactions using POS systems, including cash handling.
• Maintain and repair store equipment and supplies.
• Ensure proper display of retail products and signage.
• Prevent errors and waste proactively.
• Complete financial paperwork and assist with reports like daily sales and deposits.
• Follow standard operating procedures and policies.

Self-Management

• Perform multiple tasks simultaneously.
• Seek opportunities to improve skills.
• Operate independently with minimal supervision.
• Adhere to all company standards and policies.
• Perform other duties as required.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.
• Meet all employment qualifications at the time of hiring (for new hires).
• Meet hiring criteria and transfer requirements (for current employees).

ESSENTIAL FUNCTIONS:

• Stand during entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Bend and twist at waist and knees regularly.
• Communicate effectively with customers and team members.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Maintain focus and attention for extended periods.
• Work with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Details not specified; likely include relevant experience or skills.

Additional Notes:

FedEx Office emphasizes quality, customer experience, and operational excellence. They support diversity and provide accommodations for applicants with disabilities. Criminal background considerations are made on a case-by-case basis.