Retail Customer Service Associate

FedEx Office and Print Services; Charlottesville (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Store Consultant to enhance customer experiences through expert knowledge in printing, signs & graphics, and shipping. This role involves taking orders, coordinating store activities, and providing tailored solutions to meet customer needs. Ideal candidates will possess strong communication skills and the ability to manage multiple tasks in a fast-paced environment. Join a dynamic team where your contributions will directly impact customer satisfaction and store success. If you thrive in a collaborative atmosphere and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 6+ months of specialized experience in a customer service role.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Deliver exceptional customer service by understanding needs and providing solutions.
• Take orders, manage store activities, and operate printing equipment.

Skills

Customer Service

Communication Skills

Consultative Selling

Time Management

Education

High School Diploma

Tools

POS Systems

Job description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This team member is knowledgeable in print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. They operate and maintain equipment, manage projects, stock materials, and complete tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

This list is representative and not exhaustive.

People

• Follow supervisor instructions and assist team members.
• Assist in training store team members.

Service

• Demonstrate consultative behaviors to understand customer needs.
• Provide expertise in printing, signs & graphics, and shipping; recommend appropriate products and services.
• Ensure outstanding customer service, resolving problems promptly.
• Take complex orders, provide accurate pricing.
• Prepare parcels for shipping, operate printing and binding equipment.
• Maintain a safe, clean, and orderly store.

Profit

• Handle customer data and documents carefully.
• Process transactions using POS, handle cash.
• Maintain equipment and supplies.
• Ensure proper display of products and signage.
• Prevent errors and waste.
• Complete financial paperwork and assist with reporting.
• Follow standard operating procedures and policies.

Self-Management

• Perform multiple tasks simultaneously.
• Seek opportunities to improve skills.
• Operate independently.
• Adhere to all store standards and policies.
• Perform other duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent.
• 6+ months of specialized experience.
• Excellent communication skills.
• Meet employment qualifications and transfer criteria as per policies.

ESSENTIAL FUNCTIONS:

• Stand during entire shift.
• Lift up to 55 pounds.
• Perform bending/twisting activities.
• Communicate effectively.
• Work under pressure in a fast-paced environment.
• Maintain attention and concentration.
• Work with minimal supervision.
• Maintain regular attendance and support business hours.

Additional qualifications include a focus on quality, process improvement, and compliance with policies. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable laws.