Retail Customer Service Associate

Gillman Home Center; Muncie (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated customer service associate to join their team. This full-time position requires a commitment to providing exceptional service, assisting customers with their needs, and maintaining a welcoming environment. The ideal candidate will thrive in a fast-paced setting, demonstrating strong communication skills and a customer-first attitude. With a focus on teamwork and safety, you will play a key role in ensuring customer satisfaction while contributing to store operations. This is a fantastic opportunity for those looking to grow in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k plan with employer contribution

Employee discount

Vacation time

Qualifications

• 1-2 years of customer service experience preferred.
• 1-2 years of retail experience is preferred.

Responsibilities

• Provide excellent customer service and assist with inquiries.
• Perform checkout transactions and process orders efficiently.
• Maintain store cleanliness and assist with inventory tasks.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma or GED

Job description

The customer service associate is responsible for providingexcellent customer service to our customers.

Essential Functions:

• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Ask open-ended questions to ensure that customers receive proper assistance from department heads. Follow up.
• Communicate customer needs via intercom and two-way radios. Use two-way radios to communicate to yard team when customers are coming out. Provide proper loading paperwork to customers.
• Provide a fast and effective check-out transaction. Process customer orders, invoices, and returns according to established store policies and procedures.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, assisting with rental transactions, etc.
• Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around register area, clean and organize front outdoor area, keep promotional signage up to date, etc.
• Assist with cycle counts, price updates and other inventory maintenance as needed.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Open and close store as assigned.
• Make taking care of customers a priority while working your area.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies:

• Customer Focus
• Teamwork
• Attention to detail
• Safety Awareness

Supervisory Responsibility: This position does not directly supervise anyone.

Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.

Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 10 lbs at times.

Position Type and Expected Hours of Work:
This is a full-time position, must be able to work days/evenings/weekends as needed, 40 hours/week.

Required Education and Experience:

• High School Diploma or GED
• 1-2 years of customer service experience preferred.
• 1-2 years of retail experience is preferred.

Benefits Offered:

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.