Retail Customer Service and Returns Associate

Inter IKEA Systems B.V.; Orlando (FL); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

Tuition discount

Retirement plan

Co-worker discount

Pet insurance

Education assistance

Safety footwear reimbursement

Telehealth

Job summary

IKEA in Orlando is seeking a Retail Customer Service and Returns Associate to assist customers in a dynamic store, process returns, and provide friendly, solution-oriented service. The role is part-time (12–20 hrs/week) with night and weekend shifts, offering a supportive team environment.

Join us to help create a better everyday life for the many at IKEA. The position emphasizes high-quality customer care, teamwork, and a positive store experience, with opportunities to grow within our customer

Qualifications

• Experience in customer service or retail is preferred.
• Willing to work nights and weekends.
• Ability to handle returns and resolve issues calmly.

Skills

Customer service

Multichannel support

Flexibility

Job description

Retail Customer Service and Returns Associate

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself."

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Permanent – Part-Time

HOURS: 12–20hrs/week

SHIFT: Retail Environment, must be able to work nights & weekends.

The hourly pay range for this position is $17.58 - $20.22

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)

A fun and inclusive work environment