Retail Customer Service and Returns Associate Full-time

Inter IKEA Systems B.V.; Fishers (IN); On-site; USD 2,422,000 - 3,421,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth

Dental & vision

Medical & Rx plans

Inclusive work environment

Job summary

Inter IKEA Systems B.V. in Indiana (Fishers) is seeking a Retail Customer Service and Returns Associate to deliver friendly, accurate transactions and support a smooth shopping experience. You’ll handle returns, assist customers, and uphold store standards.

The role requires flexibility to work nights and weekends in a full-time, on-site environment; benefits and opportunities for growth are offered by IKEA in a collaborative team setting.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

1 year sales or customer service

Job description

Retail Customer Service and Returns Associate Full-time

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• - Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• - Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• - Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• - Builds emotional connections through meaningful and empathetic interactions with customers.
• - Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• - Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

Job Type & Working Hours

• JOB TYPE: Permanent, Full-Time
• BENEFITS ELIGIBLE? Yes
• HOURS - HL3 (34-40 hrs/wk) Open availability required Monday-Sunday.
• SHIFT: Retail Environment, must be able to work nights & weekends.
• The hourly pay for this role is $17.58 - $24.83

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The anticipated posting closing date is on or around 10/1/26

Qualifications

• 1 year sales or customer service experience preferred.

The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.