Retail Customer Service and Returns Associate Part-time

IKEA; Portland (OR); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

Co-worker discount

Retirement plan

Health plan

Job summary

IKEA in Portland, OR is hiring a part-time Customer Experience Associate to help create a positive shopping journey. You will handle transactions, assist customers, and guide them through returns while maintaining data quality and service standards.

Hours are 12–20 per week with open availability including nights and weekends. The role offers a comprehensive benefits menu for eligible co-workers and opportunities to grow within the IKEA team.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Create positive customer experiences by ensuring accurate transactions and orders.
• Meet customers' needs, solve problems, and escalate when needed.
• Build loyalty through a positive shopping journey and empathetic interactions.
• Assist with handouts and upsell services during the handover process when needed.
• Handle returns smoothly and collect data for follow-up.

Skills

Customer service

Job description

WHY WE WILL LOVE YOU

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow up when scheduled in returns.

TOGETHER AS A TEAM

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that’s pretty cool!

JOB TYPE: Permanent - Part-time

BENEFITS ELIGIBLE? No

HOURS - HL1 (12-20 hrs/wk) Open availability required Monday-Sunday.

SHIFT: Retail Environment, must be able to work nights & weekends.

The hourly pay range for this role is $18.67 - $28.37

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for the future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role.

The anticipated posting closing date is on or around 9/25/26

Qualifications

• 1 year sales or customer service experience preferred.

The starting rate/ salary for this position ranges from 18.67 USD to 28.37 USD and will be based on relevant work experience.