Retail Customer Service and Returns Associate

Inter IKEA Systems B.V.; Tampa (FL); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

24/7 telehealth

Dental and vision plans

Medical and Rx plans

Job summary

IKEA invites applications for a Retail Customer Service and Returns Associate in Tampa, FL. This part-time role supports customers with accurate transactions, returns, and exchanges, ensuring a smooth, friendly shopping experience.

You will engage with customers, solve issues, and build loyalty through empathetic service. The position emphasizes data collection during interactions and provides opportunities to upsell services during handovers.

Qualifications

• Experience in multichannel customer service is a plus.
• Ability to work nights and weekends.
• Comfort with handling transactions and returns efficiently.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience during Full Serve Hand Out (FSHO).
• Provides the customer with a smooth returns and exchange experience, while collecting data for follow-up.

Skills

Customer service

Problem solving

Communication

Empathy

Sales

Job description

Retail Customer Service and Returns Associate

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.\"

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.\"

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Permanent – Part-Time

HOURS: 12–20hrs/week

SHIFT: Retail Environment, must be able to work nights & weekends.

The hourly pay range for this position is $17.58 - $20.22

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)