Retail Customer Experience Supervisor(Part time)

The TJX Companies, Inc.; Cincinnati (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Retail Customer Experience Supervisor to lead a vibrant team dedicated to delivering exceptional service. This part-time role involves overseeing front-end operations, training associates, and ensuring a clean, organized store environment. With a commitment to growth and diversity, the company fosters an inclusive atmosphere where your contributions can make a significant impact. If you're passionate about customer service and leadership, this is the perfect opportunity to advance your career in a supportive environment.

Benefits

Associate Discounts

401(k) Contributions

Childcare Discounts

Cell Phone Discounts

Pet Insurance

Legal Insurance

Referral Bonuses

Health Insurance

Paid Parental Leave

Qualifications

• Minimum 1 year retail experience and 6 months leadership experience.
• Strong understanding of merchandising techniques and customer service.

Responsibilities

• Oversees a team of Associates ensuring prompt, courteous service.
• Trains and mentors Associates on front-end principles and customer experience.
• Addresses customer concerns promptly to ensure satisfaction.

Skills

Customer Service

Leadership

Communication Skills

Merchandising Techniques

Organizational Skills

Education

High School Diploma

Job description

Retail Customer Experience Supervisor (Part time)

Join to apply for the Retail Customer Experience Supervisor (Part time) role at The TJX Companies, Inc.

Overview

TJX Companies offers daily opportunities for growth, exploration, and achievement. Become part of our vibrant team that values diversity, collaboration, and your development. Whether in our global Home Offices, Distribution Centers, or Retail Stores—including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you'll find opportunities to learn, thrive, and make an impact. Join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. Leads by example by engaging with customers and maintaining a clean, organized store. Models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front-end principles
• Coaches Associates on personalizing the customer experience and promoting loyalty programs
• Assigns registers, supports POS coverage needs, and coordinates breaks
• Addresses customer concerns promptly to ensure satisfaction
• Ensures tasks are executed according to store plans; prioritizes as needed
• Communicates effectively with management and Associates about priorities and progress
• Provides and receives recognition and constructive feedback
• Partners with Management on training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction goals
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You

• Available to work flexible hours, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Excellent communication and organizational skills with attention to detail
• Able to adapt to changes and unexpected situations
• Team player, effective with peers and supervisors
• Ability to train others
• Minimum 1 year retail experience and 6 months leadership experience

Benefits

Includes associate discounts, EAP, smoking cessation, bereavement, 401(k) contributions, childcare & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and eligibility for additional benefits such as health insurance, HSA, life insurance, paid parental leave, and more, subject to plan terms and eligibility.

Additional Information

Our inclusive environment and competitive salary and benefits package support our commitment to diversity and equal opportunity. We consider all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or other protected status. Reasonable accommodations are provided in accordance with applicable laws.

Location and Compensation

Address: 11311 Montgomery Rd, Cincinnati, OH, USA
Position: TJ Maxx Store 0111
Starting pay: $14.00 - $14.50/hour, based on skills and experience

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Industry: Retail

Referrals increase your chances of interviewing at TJX by 2x. Get notified about new Customer Service Supervisor roles in Cincinnati, OH.