Retail Customer Experience Supervisor

The TJX Companies, Inc.; Greensburg (Westmoreland County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading off-price retailer as a Team Leader at TJ Maxx in Greensburg, PA. You will oversee customer service and a team of Associates, ensuring a positive shopping experience while promoting loyalty programs. This role offers opportunities for growth and development within a supportive environment.

Benefits

Associate discount

401(k) matching

Child care discounts

Medical/dental/vision insurance

Paid parental leave

Scholarship program

Qualifications

• 1 year retail experience and 6 months leadership experience required.
• Strong understanding of merchandising techniques.

Responsibilities

• Oversees a team of Associates ensuring excellent customer service.
• Trains and mentors Associates on front-end principles.
• Addresses customer concerns and ensures positive experiences.

Skills

Communication

Organizational Skills

Multi-tasking

Team Player

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt and courteous customer service and promoting loyalty programs. Leads by example by engaging with customers and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) matching; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for additional benefits such as: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick days; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change over time. Please contact your TJX representative for more information.

We are committed to providing a supportive work environment with a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any other protected status under applicable law. Reasonable accommodations are available for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

5280 Route 30

Location:

USA TJ Maxx Store 0806 Greensburg PA

This position offers a starting pay range of $13.00 to $13.50 per hour. Actual starting pay will depend on relevant skills, qualifications, and experience.