Retail Customer Experience & Stocking Specialist

The TJX Companies, Inc.; Chattanooga (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Job summary

Marshalls at USA Marshalls Store 0394 Chattanooga TN seeks team members to deliver a highly satisfying customer experience and uphold store standards. You may be cross-trained across departments to support business needs and help drive loss prevention, operations, and customer engagement.

The role emphasizes strong service, a positive culture, accurate cashiering, and participation in credit/loyalty programs while adhering to labor laws and safety guidelines.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer per procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures and standards.
• Processes and prepares merchandise for the sales floor.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and recovery standards for the sales floor and store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Adaptability

Physical strength

Job description

Marshalls at USA Marshalls Store 0394 Chattanooga TN seeks team members to deliver a highly satisfying customer experience and uphold store standards. You may be cross-trained across departments to support business needs and help drive loss prevention, operations, and customer engagement.

The role emphasizes strong service, a positive culture, accurate cashiering, and participation in credit/loyalty programs while adhering to labor laws and safety guidelines.