Retail Customer Experience Specialist I

Dollar Tree Stores INC; Cypress (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include assisting customers with questions and recommendations, processing sales at the register, stocking shelves, and maintaining store cleanliness.

You will work in a fast-paced retail environment, demonstrate friendly interactions, follow safety procedures, and support merchandising and loss prevention.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned

Skills

Customer service

Cash handling

Retail experience

Stocking & merchandising

Communication skills

Education

High school diploma or equivalent

Job description

Dollar Tree is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include assisting customers with questions and recommendations, processing sales at the register, stocking shelves, and maintaining store cleanliness.

You will work in a fast-paced retail environment, demonstrate friendly interactions, follow safety procedures, and support merchandising and loss prevention.