Retail Customer Experience Specialist — Grow & Thrive

The TJX Companies, Inc.; Sacramento (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision coverage

Scholarship program

Job summary

Marshalls in Sacramento, CA, part of The TJX Companies, Inc., is hiring to deliver outstanding customer experiences and maintain a clean, organized store environment. You may be cross-trained to support various store areas and help achieve business goals.

Ideal candidates possess strong customer service skills, a flexible schedule, and the ability to multi-task and work well with teammates. Retail experience is preferred, with a commitment to safety and loss-prevention standards.

Qualifications

• Provides excellent customer service and engages with customers.
• Maintains a clean, organized store environment and follows procedures.
• Promotes credit and loyalty programs.
• Supports loss prevention, safety, and store standards.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Excellent customer service

Flexible schedule

Strong communication

Organizational skills

Detail-oriented

Multi-tasking

Teamwork

Retail experience

Job description

Marshalls in Sacramento, CA, part of The TJX Companies, Inc., is hiring to deliver outstanding customer experiences and maintain a clean, organized store environment. You may be cross-trained to support various store areas and help achieve business goals.

Ideal candidates possess strong customer service skills, a flexible schedule, and the ability to multi-task and work well with teammates. Retail experience is preferred, with a commitment to safety and loss-prevention standards.