Retail Customer Experience Specialist | Flexible Hours

The TJX Companies, Inc.; Cullman (AL); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Cell phone discounts

Healthcare benefits

Job summary

The TJX Companies, Inc. in the United States (Cullman, AL) is seeking a retail team member to deliver a highly satisfying customer experience in-store.

You will engage with customers, act on our customer-experience philosophy, and help maintain a clean, organized selling environment while following loss-prevention standards. You may be cross-trained across departments to support store needs, ringing up purchases, promoting loyalty programs, and contributing to a positive store culture.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Multitasking

Attention to detail

Job description

The TJX Companies, Inc. in the United States (Cullman, AL) is seeking a retail team member to deliver a highly satisfying customer experience in-store.

You will engage with customers, act on our customer-experience philosophy, and help maintain a clean, organized selling environment while following loss-prevention standards. You may be cross-trained across departments to support store needs, ringing up purchases, promoting loyalty programs, and contributing to a positive store culture.