Retail Customer Experience Specialist

Kroger Family of Companies; Mission Viejo (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Kroger Family of Companies is hiring to create outstanding customer experiences in a welcoming store setting. You will assist the department manager in achieving sales and profit goals while maintaining safety and cleanliness, and you will embody our Customer 1st strategy and core values.

Responsibilities include answering questions, suggesting products, stocking merchandise, and enforcing safety standards. This role requires strong communication and the ability to work well under pressure.

Qualifications

• Retail experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and be able to respond to questions and suggest items.
• Offer product samples to help customers discover items.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to meet customer needs.
• Review dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude.
• Stay current with ads and promotions.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks, theft, or fraud.
• Work cooperatively in a fast-paced environment.
• Manage conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support interacting with minors, individuals with special needs, and/or older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Retail experience

Job description

Kroger Family of Companies is hiring to create outstanding customer experiences in a welcoming store setting. You will assist the department manager in achieving sales and profit goals while maintaining safety and cleanliness, and you will embody our Customer 1st strategy and core values.

Responsibilities include answering questions, suggesting products, stocking merchandise, and enforcing safety standards. This role requires strong communication and the ability to work well under pressure.