Retail Customer Experience Specialist

G&M Oil Company Inc.; Laguna Hills (CA); On-site; USD 31,000 - 43,000; Full time

Job summary

G&M Oil Company Inc. is seeking a customer-focused team member to perform sales transactions, stock shelves, maintain cleanliness, and ensure safety in a retail store environment.

The role requires basic math, good communication, adherence to policies, and flexibility to work various shifts. Training will cover POS operations, promotions, and safety procedures to support a friendly, efficient store experience.

Qualifications

• A high school diploma or GED equivalent.
• Excellent computer skills / competency in PDI Enterprise POS (evaluation required).
• Excellent interpersonal skills.
• Ability to learn simple tasks quickly and work with little or no supervision.
• Basic math skills.
• Food Handlers Permit, if required by store/county.
• Ability to communicate (verbally and in writing) in English.
• Have open availability to work all shifts as needed at home store and other stores within district when the need arises.

Responsibilities

• Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold.
• Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales.
• Check identification for alcohol, tobacco and lottery products according to company policy.
• Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and name tag at all times.
• Preparation of hot food items in accordance with current procedures as designated by Store Manager.
• Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt.
• Stock shelves with new merchandise.
• Re-stock merchandise as needed to ensure no holes or sparse shelves.
• Conduct daily inspections of perishable products to check code dates and proper rotation.
• Follow company policy on robbery/violence prevention and safety and participate in all store activities.

Skills

Excellent interpersonal skills

Excellent computer skills

Ability to learn quickly

Basic math skills

English communication

Education

High school diploma or GED

Tools

PDI Enterprise POS

Job description

G&M Oil Company Inc. is seeking a customer-focused team member to perform sales transactions, stock shelves, maintain cleanliness, and ensure safety in a retail store environment.

The role requires basic math, good communication, adherence to policies, and flexibility to work various shifts. Training will cover POS operations, promotions, and safety procedures to support a friendly, efficient store experience.