Retail Customer Experience Specialist

H-E-B; Katy (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

H-E-B in Katy, TX is seeking a Customer Service Representative to stock and maintain a department while delivering superior customer service. You will rotate products, manage displays, and assist customers with selections, ensuring freshness and compliance with safety standards.

You will also handle grocery operations, merchandising, and back-area organization to support night crew and daytime stock deliveries. Exceptional communication is needed.

Qualifications

• Strong customer service skills are required and expected.
• Clear communication and interpersonal abilities are essential.
• Proficient reading and writing skills required for notes and signage.
• Ability to plan, organize, and prioritize tasks in a retail environment.

Responsibilities

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to presentable displays for customers.
• Ensures shelf tags and signage are accurate and up to date.
• Maintains shrink, safety, inventory control, and sanitation standards.
• Checks shipments for out-of-date or damaged products to ensure freshness.
• Builds, stocks, maintains, and takes down store displays.
• Provides superior customer service and answers questions about products.

Skills

Strong customer service skills

Communication and interpersonal skills

Reading and writing skills

Planning and organizing skills

Education

HS Diploma or GED (or equivalent) - Required

Job description

H-E-B in Katy, TX is seeking a Customer Service Representative to stock and maintain a department while delivering superior customer service. You will rotate products, manage displays, and assist customers with selections, ensuring freshness and compliance with safety standards.

You will also handle grocery operations, merchandising, and back-area organization to support night crew and daytime stock deliveries. Exceptional communication is needed.