Retail Customer Experience Specialist

The TJX Companies, Inc.; Janesville (WI); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Job summary

The TJX Companies, Inc. is seeking an associate at TJ Maxx in Janesville, WI to deliver exceptional customer experiences while maintaining a clean, organized store environment. You will engage customers, promote loyalty programs, and uphold store standards with a team-focused approach.

This role emphasizes excellent service, adaptability to various duties, and compliance with policies. Competitive pay and a benefits-eligible schedule are provided, with opportunities for growth within the TJX

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and prepares merchandise for the sales floor.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Provides and accepts feedback
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and safety programs.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

Attention to detail

Flexibility

Teamwork

Physical ability

Job description

The TJX Companies, Inc. is seeking an associate at TJ Maxx in Janesville, WI to deliver exceptional customer experiences while maintaining a clean, organized store environment. You will engage customers, promote loyalty programs, and uphold store standards with a team-focused approach.

This role emphasizes excellent service, adaptability to various duties, and compliance with policies. Competitive pay and a benefits-eligible schedule are provided, with opportunities for growth within the TJX