Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Town of Wausau (WI); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid time off

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Wausau, WI, to deliver a high-quality customer experience in a fast-paced retail environment. You will engage with customers, maintain a clean store, and support merchandise processes while promoting loyalty programs and following company policies.

We value teamwork, adaptability, and a strong service mindset. The role requires flexibility in scheduling and a commitment to store standards and safety procedures in a dynamic off-price retail setting.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Multi-tasking

Communication

Detail orientation

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Wausau, WI, to deliver a high-quality customer experience in a fast-paced retail environment. You will engage with customers, maintain a clean store, and support merchandise processes while promoting loyalty programs and following company policies.

We value teamwork, adaptability, and a strong service mindset. The role requires flexibility in scheduling and a commitment to store standards and safety procedures in a dynamic off-price retail setting.