Retail Customer Experience Specialist

Ross Stores, Inc.; Decatur (AL); On-site; USD 25,000 - 31,000; Full time

Job summary

Ross Stores, Inc. in Decatur, AL is seeking a Retail Associate to greet customers, assist with merchandise, and ensure a positive shopping experience.

You will maintain clean, organized departments and support brand presentation across the store, with a focus on friendly service and efficiency. You will follow company procedures, help with stocking, participate in loss prevention awareness, and collaborate with team members to meet daily store goals while upholding safety and professional

Qualifications

• Ability to communicate with Customers and Associates in a friendly, courteous manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Demonstrates professionalism and teamwork in a fast-paced store setting.

Responsibilities

• Ensure safety as the number one priority and follow safe behaviors.
• Maintain a clean, organized sales floor with proper merchandise presentation.
• Greet Customers, assist with merchandise, and answer questions courteously.
• Respond promptly to Customer Service calls and escalate when needed.
• Represent the Ross brand and follow MOS and loss prevention guidelines.
• Maintain professional appearance and adhere to the dress code.

Skills

Customer service

Communication

Mathematical calculations

Job description

Ross Stores, Inc. in Decatur, AL is seeking a Retail Associate to greet customers, assist with merchandise, and ensure a positive shopping experience.

You will maintain clean, organized departments and support brand presentation across the store, with a focus on friendly service and efficiency. You will follow company procedures, help with stocking, participate in loss prevention awareness, and collaborate with team members to meet daily store goals while upholding safety and professional