Customer Experience Specialist

Ross Stores; Pell City (AL); On-site; USD 20,000 - 28,000; Full time

Job summary

Ross Stores in Pell City, AL is seeking a Retail Associate to help ensure a positive shopping experience for customers. You will greet customers, assist with merchandise, and process transactions while maintaining store standards and safety.

The role covers stocking, cleaning, and adherence to company policies and loss-prevention procedures. The position emphasizes friendly service, accurate cash handling, and a professional appearance, with responsibilities across multiple store areas as

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Ensures customers have a positive shopping experience by greeting and assisting customers.
• Maintains safety and secures an orderly sales floor with clear egress and clean work areas.
• Assists customers at the register and answers questions in a courteous, knowledgeable manner.
• Represents the Ross brand and follows company policies, including MOS, cash handling, and loss prevention.
• Performs cleaning tasks and restocks merchandise to support presentation guidelines.
• Maintains professional appearance and adheres to dress code.

Skills

Effective communication

Basic math

Job description

Ross Stores in Pell City, AL is seeking a Retail Associate to help ensure a positive shopping experience for customers. You will greet customers, assist with merchandise, and process transactions while maintaining store standards and safety.

The role covers stocking, cleaning, and adherence to company policies and loss-prevention procedures. The position emphasizes friendly service, accurate cash handling, and a professional appearance, with responsibilities across multiple store areas as