Retail Customer Experience & Solutions Specialist

Big Sandy Superstore; Plainfield (IN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K Plan

Employee Discount

Paid Time Off

Employee Stock Ownership Program

Job summary

A fast-growing home furnishings retailer in Indiana seeks a Customer Relations Specialist to deliver exceptional customer service. Responsibilities include verifying order accuracy, managing inquiries, and handling financial transactions. Ideal candidates possess a high school diploma, strong communication skills, and familiarity with Microsoft Office. This full-time position offers a competitive benefits package including health, dental, and vision insurance, as well as employee discounts and an Employee Stock Ownership Program.

Qualifications

• Excellent verbal and written communication skills are essential.
• Basic reading and comprehension skills required.
• Previous clerical experience is preferred.

Responsibilities

• Verifies all information related to orders is accurate.
• Provides customer service support by answering phones.
• Processes payments and solves customer complaints.

Skills

Excellent verbal and written communication

Basic reading and comprehension skills

Basic numerical reasoning skills

Demonstrated knowledge of software

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent

Previous clerical experience preferred

Tools

Microsoft Office

Job description

A fast-growing home furnishings retailer in Indiana seeks a Customer Relations Specialist to deliver exceptional customer service. Responsibilities include verifying order accuracy, managing inquiries, and handling financial transactions. Ideal candidates possess a high school diploma, strong communication skills, and familiarity with Microsoft Office. This full-time position offers a competitive benefits package including health, dental, and vision insurance, as well as employee discounts and an Employee Stock Ownership Program.