Customer Experience Specialist — ESOP & Benefits

Big Sandy Superstore; Florence (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Employee Stock Ownership Program

Paid Time Off

Generous employee discount

Job summary

A prominent home furnishings retailer in Florence, Kentucky, is seeking a Customer Relation Specialist. This role requires providing exceptional customer service, resolving warranty issues, and managing orders efficiently. Candidates should possess excellent communication and organizational skills, along with a high school diploma. The position offers a comprehensive benefits package, including health insurance, employee stock ownership program, and competitive paid time off. Join a dynamic team dedicated to customer satisfaction.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Responsibilities

• Verifies all information related to orders is accurate and corrects discrepancies.
• Provides customer service support by answering phones and managing inquiries.
• Completes and processes credit applications, payments, and paperwork.

Skills

Excellent verbal and written communication skills

Basic reading and comprehension skills

Basic numerical reasoning skills

Demonstrated knowledge of software, including Microsoft Office

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent

Job description

A prominent home furnishings retailer in Florence, Kentucky, is seeking a Customer Relation Specialist. This role requires providing exceptional customer service, resolving warranty issues, and managing orders efficiently. Candidates should possess excellent communication and organizational skills, along with a high school diploma. The position offers a comprehensive benefits package, including health insurance, employee stock ownership program, and competitive paid time off. Join a dynamic team dedicated to customer satisfaction.