Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Traverse City (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Retail Associate in Traverse City, MI. You will deliver excellent customer service, handle purchases and returns, promote loyalty programs, and ensure merchandise is ready for the floor.

You’ll support store recovery, uphold cleanliness, and comply with safety and labor policies. The role emphasizes teamwork, adaptability, and a customer-first attitude, with opportunities for growth within TJX’s diverse family of brands.

Qualifications

• Possesses excellent customer service skills
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to work a flexible schedule to support business needs
• Capable of lifting heavy objects with or without accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining store standards
• Accurately rings customer purchases/returns and manages change
• Promotes credit and loyalty programs
• Processes and prepares merchandise for the sales floor
• Participates in store recovery and maintains store cleanliness
• Adheres to labor laws and company policies
• Supports shrink-reduction goals and safety initiatives

Skills

Customer service

Communication

Organization

Multi-tasking

Flexibility

Physical stamina

Job description

The TJX Companies, Inc. is seeking a Retail Associate in Traverse City, MI. You will deliver excellent customer service, handle purchases and returns, promote loyalty programs, and ensure merchandise is ready for the floor.

You’ll support store recovery, uphold cleanliness, and comply with safety and labor policies. The role emphasizes teamwork, adaptability, and a customer-first attitude, with opportunities for growth within TJX’s diverse family of brands.