Retail- Customer Experience Manager Full Time

Michael's; Georgetown (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated individual to enhance customer experience through effective management of front-end operations. This role involves leading a team to maintain store standards, ensuring compliance with policies, and promoting a positive shopping environment. The ideal candidate will thrive in a dynamic retail setting, engaging with customers and supporting team development. If you are passionate about retail and customer service, this opportunity could be the perfect fit for you.

Qualifications

• Experience in retail management is preferred.
• Strong customer service skills and team leadership abilities.

Responsibilities

• Assist Store Manager in ensuring compliance with company policies.
• Lead in-store events and manage omnichannel processes.
• Support onboarding and training of team members.

Skills

Retail Management

Customer Service

Team Leadership

Job description

Store - GEORGETOWN, TX

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and deliver friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Follow all front-end policies and procedures; achieve KPIs and manage team performance.
3. Plan and lead execution of in-store events in line with company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
7. Serve as Manager on Duty (MOD).
8. Promote a positive, respectful environment; model organizational values and professionalism.
9. Assist customers by locating products and providing solutions.
10. Participate in truck unloading, stocking, and managing delivery standards within budget.
11. Cross-train in custom framing sales and production, especially in stores without a Framing Manager.
12. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks including lifting and reaching.
• Work includes outdoor activities, climate-controlled areas, and possibly working nights, weekends, and early mornings.

Legal and Company Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities. For more information, visit www.michaels.com and mikbenefits.com.