Retail Customer Experience Manager-Evenings/Weekends

Michaels Stores; Shawnee (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading retail company where creativity thrives! As a key player in store operations, you'll deliver exceptional customer service and lead a dedicated team to achieve store goals. This role offers the opportunity to manage front-end operations, execute in-store events, and develop talent while promoting a positive work environment. With a commitment to employee wellbeing, you'll enjoy comprehensive benefits and a supportive culture. If you're passionate about retail and ready to make a difference, this is the perfect opportunity for you!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and customer service.
• Ability to train and develop team members.

Responsibilities

• Assist Store Manager in ensuring compliance and store results.
• Lead omnichannel initiatives and manage shrink and safety programs.
• Train and coach the customer experience team.

Skills

Retail Management

Customer Service

Team Leadership

Cash Reconciliation

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - KC-SHAWNEE, KS

Job Overview

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to fulfill Brand Promises and ensure friendly customer service.

Key Responsibilities

1. Assist Store Manager in adhering to Standard Operating Procedures (SOPs) and company policies to ensure compliance and store results.
2. Ensure all front-end policies are followed; manage team KPIs.
3. Plan and execute in-store events and class programs.
4. Lead omnichannel initiatives and manage shrink and safety programs.
5. Assist with cash reconciliation, inventory processes, and onboarding new team members.
6. Train and coach customer experience team; participate in performance management and talent development.
7. Serve as Manager on Duty (MOD).
8. Promote a positive and respectful environment; embody company values and serve as a role model.
9. Assist customers with locating products and providing solutions.
10. Participate in truck unloading, stocking, and managing delivery standards.
11. Cross-train in Custom Framing sales and production.
12. In stores without a Framing Manager, lead delivery of high-quality framing solutions, managing workload in partnership with the Store Manager.

Additional Duties

Other duties as assigned.

Preferred Qualifications

Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as bending, lifting, and reaching.
• Work involves lifting heavy boxes, using ladders, and outdoor activities like unloading trucks.
• Work hours include nights, weekends, and early mornings.

Legal Requirements

Applicants must meet federal, state, and local legal requirements.

Company Overview

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations or inquiries, contact Customer Care at 1-800-642-4235.