Retail Customer Experience Leader & Growth Mentor

Meijer Inc.; Ten Broeck (KY); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer invites you to join our team in a store leadership role focused on delivering exceptional customer service and driving sales. You will plan, direct, and supervise daily operations across departments, mentor staff, and ensure adherence to company standards while maintaining a safe, engaging shopping experience.

The position emphasizes staffing, performance management, and development opportunities within a family-oriented retail environment, with a focus on prime hours and store

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Promotes a safe work environment.

Skills

Communication skills

Conflict resolution

Multitasking

Leadership

Mentoring

Education

High school diploma or equivalent

Job description

Meijer invites you to join our team in a store leadership role focused on delivering exceptional customer service and driving sales. You will plan, direct, and supervise daily operations across departments, mentor staff, and ensure adherence to company standards while maintaining a safe, engaging shopping experience.

The position emphasizes staffing, performance management, and development opportunities within a family-oriented retail environment, with a focus on prime hours and store