Retail Customer Experience Leader

Goodwill San Antonio; San Antonio (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to ensure top-tier customer service and a clean, organized store environment. You will train cashiers, handle refunds when managers are unavailable, and keep clothing displays appealing while proactively restocking.

This role emphasizes in-store engagement and loss-prevention adherence. The position requires 6 months to 1 year in retail customer service, strong communication, and physical capability to lift and move items.

Qualifications

• Excellent verbal communication skills with customers and co-workers.
• Ability to work as part of a team to achieve mission goals.
• Ability to bend, lift, and move continuously through the day.
• MUST meet physical requirements of the position.

Responsibilities

• Greet customers in a friendly and courteous manner and guide shopping decisions.
• Provide continuous customer service and cashier training to cashiers and staff.
• Perform refunds/void approvals as needed in absence of a manager.
• Maintain orderly textiles/clothing racks and restock proactively.
• Ensure loss prevention, inventory control, and safety procedures.

Skills

Verbal communication

Teamwork

Customer service

Adaptability

Education

High School

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to ensure top-tier customer service and a clean, organized store environment. You will train cashiers, handle refunds when managers are unavailable, and keep clothing displays appealing while proactively restocking.

This role emphasizes in-store engagement and loss-prevention adherence. The position requires 6 months to 1 year in retail customer service, strong communication, and physical capability to lift and move items.