Customer Experience Leader - Retail Growth & Training

Goodwill-SAN-Antonio; Laredo (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

The Goodwill San Antonio in Laredo, TX is seeking a Customer Experience Leader to uphold the highest level of customer service in-store. You will engage with shoppers, guide purchases, and help train cashiers while ensuring clean, well-merchandised floors.

This role emphasizes teamwork, loss prevention, and delivering friendly service. Ideal candidates have 6 months to 1 year in retail customer service, strong communication skills, and the physical ability to stand, bend, and move during shifts,

Qualifications

• 6 months to 1 year of experience in a retail customer service environment
• Excellent verbal communication with customers and co-workers
• Ability to bend, lift, and move throughout the day in a retail setting

Responsibilities

• Greet customers in a friendly manner and assist with shopping needs
• Train and monitor cashiers, coach staff on customer service
• Handle refunds/voids in the absence of a manager when needed
• Maintain clean and organized sales floor, textiles, and restrooms
• Adhere to loss prevention policies and safety procedures
• Occasionally operate the cash register for transactions when required

Skills

Customer service

Communication

Teamwork

Cash handling

Retail

Education

High School diploma

Job description

The Goodwill San Antonio in Laredo, TX is seeking a Customer Experience Leader to uphold the highest level of customer service in-store. You will engage with shoppers, guide purchases, and help train cashiers while ensuring clean, well-merchandised floors.

This role emphasizes teamwork, loss prevention, and delivering friendly service. Ideal candidates have 6 months to 1 year in retail customer service, strong communication skills, and the physical ability to stand, bend, and move during shifts,