Retail Customer Experience Leader

PetSmart; Lexington (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Health benefits

401k matching

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives customer loyalty and promotions, engaging with customers in-store to meet targeted results, and sharing responsibility for safety, cleanliness, and associate engagement.

The position emphasizes leading teams, managing daily tasks, and collaborating with store leadership to ensure a top-notch pet-parent experience.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Validates completion of assigned operational messages and engagement video compliance.
• Supports the various Services businesses as needed when the Experience Leader is not available
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the Leader on Duty
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Skills

Retail experience

Leadership

Flexibility

Computer skills

Communication

Working under pressure

Organizational skills

Tools

POS systems

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives customer loyalty and promotions, engaging with customers in-store to meet targeted results, and sharing responsibility for safety, cleanliness, and associate engagement.

The position emphasizes leading teams, managing daily tasks, and collaborating with store leadership to ensure a top-notch pet-parent experience.