Retail Pet Care Experience Leader

PetSmart; Cary (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives loyalty initiatives, manages interactions, and oversees store safety, cleanliness, and engagement with associates.

The position emphasizes leadership, training, scheduling, and supporting Services when needed, with a focus on delivering a superior customer experience and strong store performance.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications and strong written/verbal communication.

Responsibilities

• Facilitates the associate experience and supports development.
• Leads when acting as Leader on Duty and delegates daily tasks.
• Supports store events, merchandising, and customer service initiatives.
• Maintains store cleanliness, safety and policy compliance.

Skills

Retail leadership

Customer service

Communication

Time management

Tools

POS systems

Computer literacy

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision and values. This role drives loyalty initiatives, manages interactions, and oversees store safety, cleanliness, and engagement with associates.

The position emphasizes leadership, training, scheduling, and supporting Services when needed, with a focus on delivering a superior customer experience and strong store performance.