Retail Customer Experience Leader

PetSmart Store Support Group, Inc.; Princeton (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s values and strategy. This role drives customer loyalty, promotions, and store engagement, with shared responsibility for safety, cleanliness, and merchandising.

The position requires 2+ years in retail, leadership experience preferred, and full-time availability. Proficiency with POS and computer applications is essential, along with strong communication and

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development through training and coaching.
• Leads as Leader on Duty and delegates daily tasks to the team.
• Manage live pet sales, adoptions, and customer interactions with care.
• Ensure store policies, safety standards, and cleanliness are followed.
• Assist other departments as needed and support store events and merchandising.

Skills

Retail experience

Leadership experience

Customer service

Communication skills

Computer proficiency

Flexible schedule

Attention to detail

Full-time availability

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s values and strategy. This role drives customer loyalty, promotions, and store engagement, with shared responsibility for safety, cleanliness, and merchandising.

The position requires 2+ years in retail, leadership experience preferred, and full-time availability. Proficiency with POS and computer applications is essential, along with strong communication and