Retail Experience Leader - Customer Service

PetSmart; Rochester (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Retail Customer Service Lead provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives customer experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This position has shared responsibility for safety, store cleanliness, merchandising, and associate engagement, and requires full-time availability with flexibility for

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.

Responsibilities

• Facilitates the associate experience and supports development.
• Leads and directs associates when acting as Leader on Duty.
• Promotes store events and contributes to a safe, clean, and engaging shopping environment.
• Assists and works in other departments as required.
• Follows all company policies and procedures.

Skills

Leadership experience

Customer service

Communication skills

Computer skills

Flexible schedule

Job description

PetSmart’s Retail Customer Service Lead provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives customer experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This position has shared responsibility for safety, store cleanliness, merchandising, and associate engagement, and requires full-time availability with flexibility for