Retail Experience Lead

PetSmart; Rockaway (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) delivers exceptional pet parent service while upholding our vision, mission, values, and strategy. This role drives customer experience through loyalty programs and promotions, engaging with pet parents in-store and online to achieve targeted results.

The role shares responsibility for safety of people and pets, store cleanliness, merchandising, and associate engagement, with leadership duties during peak times.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Proficiency in computer applications; strong written and verbal communication.

Responsibilities

• Facilitates the associate experience, training, onboarding, and coaching for growth.
• Leads when acting as Leader on Duty and manages daily tasks.
• Supports Services businesses when the Experience Leader is unavailable.
• Ensures store safety, cleanliness, and adherence to policies.

Skills

Retail experience

Leadership experience

Customer service

Communication skills

Proficiency with computer applications

Ability to handle pressure

Organizational skills

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) delivers exceptional pet parent service while upholding our vision, mission, values, and strategy. This role drives customer experience through loyalty programs and promotions, engaging with pet parents in-store and online to achieve targeted results.

The role shares responsibility for safety of people and pets, store cleanliness, merchandising, and associate engagement, with leadership duties during peak times.