Retail Customer Experience Leader

The TJX Companies, Inc.; Cranberry Township (Butler County); On-site; USD 19,630 - 20,319; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Job summary

The TJ Maxx location in Cranberry Township, operated by The TJX Companies, Inc., is seeking team members dedicated to delivering exceptional customer experiences. The role supports front-end operations, mentoring junior staff, and promoting loyalty programs while adhering to store policies and safety standards.

Ideal candidates have retail experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills
• Able to train others and multitask

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Communication

Team player

Job description

The TJ Maxx location in Cranberry Township, operated by The TJX Companies, Inc., is seeking team members dedicated to delivering exceptional customer experiences. The role supports front-end operations, mentoring junior staff, and promoting loyalty programs while adhering to store policies and safety standards.

Ideal candidates have retail experience, strong communication skills, and the ability to multitask in a fast-paced environment.