Retail Customer Experience & Checkout Pro

Michaels; Carlisle (Cumberland County); Presencial; USD 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Tuition assistance

Adoption assistance

Descripción de la vacante

Michaels is seeking a Retail Seasonal Customer Service Team Member in the Harrisburg-Carlisle area to assist shoppers, handle checkout, and support stocking and store recovery to keep the store well-merchandised and in stock.

Ideal candidates bring a positive attitude with retail or customer service experience, and can enroll customers in rewards programs while supporting omni-channel processes and safety programs.

Formación

• Retail and/or customer service experience preferred

Responsabilidades

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Conocimientos

Retail experience

Customer service

Descripción del empleo

Michaels is seeking a Retail Seasonal Customer Service Team Member in the Harrisburg-Carlisle area to assist shoppers, handle checkout, and support stocking and store recovery to keep the store well-merchandised and in stock.

Ideal candidates bring a positive attitude with retail or customer service experience, and can enroll customers in rewards programs while supporting omni-channel processes and safety programs.