Retail Customer Experience Associate | Flexible Schedule

The TJX Companies, Inc.; Rockville (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid time off

Job summary

The TJ Maxx location in Rockville, MD is hiring a retail associate to deliver a highly satisfied customer experience. You will engage with customers, process purchases, maintain a clean sales floor, and support store operations across departments as needed.

You’ll join a team that values diversity, collaboration, and development, with opportunities to learn and grow within the TJX family. Starting pay is competitive and benefits are offered according to company policy.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standard
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Teamwork

Job description

The TJ Maxx location in Rockville, MD is hiring a retail associate to deliver a highly satisfied customer experience. You will engage with customers, process purchases, maintain a clean sales floor, and support store operations across departments as needed.

You’ll join a team that values diversity, collaboration, and development, with opportunities to learn and grow within the TJX family. Starting pay is competitive and benefits are offered according to company policy.