Retail Customer Experience Associate - Flexible Schedule

The TJX Companies, Inc.; Hendersonville (TN); On-site; USD 19,000 - 20,000; Full time

Job summary

Marshalls, part of The TJX Companies, Inc., in Hendersonville, TN, seeks a customer-focused associate to deliver a highly satisfied shopper experience and maintain a clean, organized store environment. You will engage with customers, support loss prevention, and participate in merchandising and recovery activities.

The role emphasizes flexible scheduling, strong communication, and teamwork, with opportunities to learn and grow within a Fortune 100 company.

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Ability to multi-task
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without accommodation
• Works well with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls, part of The TJX Companies, Inc., in Hendersonville, TN, seeks a customer-focused associate to deliver a highly satisfied shopper experience and maintain a clean, organized store environment. You will engage with customers, support loss prevention, and participate in merchandising and recovery activities.

The role emphasizes flexible scheduling, strong communication, and teamwork, with opportunities to learn and grow within a Fortune 100 company.