Retail Customer Experience Associate (Flexible Hours)

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Marshalls is hiring at our Marlborough store to deliver a highly satisfactory customer experience and keep the store clean and organized. You may be cross-trained across departments to support daily needs and maintain loss prevention standards.

As a team member, you will greet customers, process purchases, promote loyalty programs, and contribute to a positive store culture founded on honesty and respect. The role requires flexible scheduling and strong communication.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls is hiring at our Marlborough store to deliver a highly satisfactory customer experience and keep the store clean and organized. You may be cross-trained across departments to support daily needs and maintain loss prevention standards.

As a team member, you will greet customers, process purchases, promote loyalty programs, and contribute to a positive store culture founded on honesty and respect. The role requires flexible scheduling and strong communication.