Retail Customer Experience Associate | Flexible Hours & Discounts

The TJX Companies, Inc.; Rockford (IL); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking team members to deliver outstanding customer experiences and maintain a clean, organized store environment in Rockford, IL. You will engage customers, follow loss prevention and merchandising standards, and support store operations throughout the shift.

The role emphasizes flexibility, strong communication, teamwork, and the ability to adapt to changing directions while lifting and moving merchandise as needed.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.

Responsibilities

• Delivers highly satisfying customer experiences by engaging with customers and maintaining a clean, organized store.
• Rings purchases/returns and handles cash per procedures.
• Promotes credit and loyalty programs and follows merchandising standards.
• Prepares merchandise for the floor and participates in store recovery.
• Supports store safety, loss prevention, and shrink reduction initiatives.
• Performs other duties as assigned.

Skills

Customer service

Flexibility

Communication

Attention to detail

Multi-tasking

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., is seeking team members to deliver outstanding customer experiences and maintain a clean, organized store environment in Rockford, IL. You will engage customers, follow loss prevention and merchandising standards, and support store operations throughout the shift.

The role emphasizes flexibility, strong communication, teamwork, and the ability to adapt to changing directions while lifting and moving merchandise as needed.