Retail Customer Experience Associate | Flexible Hours & Benefits

The TJX Companies, Inc.; Lansing (MI); On-site; USD 19,286 - 19,975; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a customer-focused team member for TJ Maxx Lansing to deliver a high-quality shopping experience while maintaining a clean, organized store and adhering to company procedures.

The role involves engaging with customers, supporting merchandising standards, and participating in store operations. You will promote credit and loyalty programs, process transactions accurately, and contribute to safety and loss-prevention initiatives.

Qualifications

• Excellent customer service skills and ability to engage with a diverse range of customers.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and adapt to changing directions.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with customers and team.
• Rings customer purchases/returns accurately and counts change.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and processes merchandise for the floor.
• Participates in store recovery and maintains cleanliness and safety standards.
• Supports loss prevention, labor policies, and general store operations.

Skills

Excellent customer service

Flexible schedule

Strong communication

Multi-tasking

Adaptability to changes

Teamwork

Retail experience preferred

Job description

The TJX Companies, Inc. is seeking a customer-focused team member for TJ Maxx Lansing to deliver a high-quality shopping experience while maintaining a clean, organized store and adhering to company procedures.

The role involves engaging with customers, supporting merchandising standards, and participating in store operations. You will promote credit and loyalty programs, process transactions accurately, and contribute to safety and loss-prevention initiatives.